Warranties
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Mamava, Inc. Limited Warranty
Effective as of: May 26, 2026
Limited Warranty
For Buyers: Mamava warrants that:
our XL, Flex, Original, Solo, and Slide pod hardware will be free from material defects in material and workmanship under normal use for a period of one year from the date of delivery except as set forth below;
our SmartLock and Pod Control Device will be free from material defects in material and workmanship under normal use for the lifetime of the pod, except as set forth below;
our VaRoom® will be free from material defects in material and workmanship under normal use for a period of two years from the date of delivery, except as set forth below;
our TalkBox® Slide, TalkBox Double, and TalkBox Studio will be free from material defects in material and workmanship under normal use for a period of one year from the date of delivery, except as set forth below.
For Lessees*: Mamava warrants that our Solo and Slide Lactation pod hardware will be free from material defects in material and workmanship under normal use for the period set forth in your equipment lease agreement (i.e., 12 or 24 months, as applicable), except as set forth below. Your monthly lease payment will include the cost of equipment shipment, installation services, standard warranty support, deinstallation services, and return shipment.
*For the avoidance of doubt, lease terms in this Limited Warranty refer to Solo and Slide Lactation pods provided under Mamava’s Long-Term Pod Rental Program, whether such pods are new or refurbished.
Warranty Terms
The warranty is valid to the original buyer or lessee acquiring the equipment from Mamava or a Mamava-authorized reseller for such buyer’s or lessee’s own use (“End User”) and is non-transferable. During the applicable warranty term, Mamava will, at its option and at no charge to End User (excluding labor), repair the covered part or component that fails under ordinary use or replace such part or component with a comparable part or component. If Mamava determines that repair or replacement is not commercially practicable, Mamava will issue a refund or credit for the affected part or component.
Warranty Provides Exclusive Remedies: Pursuant to this limited warranty, if a product fails under ordinary use as a result of a defect in materials or workmanship, Mamava will:
Repair or, at Mamava’s option, replace the affected product at no charge, with a new or refurbished product of comparable function, performance and quality or;
For purchased products, provide a refund or credit of the purchase price for the affected product, at Mamava’s discretion, if Mamava determines that repair or replacement is not commercially practicable or cannot be timely made.
Mamava reserves the right to request the return of the damaged product prior to granting a remedy.
Replacement parts do not extend the period of warranty.
If the Problem is Not Covered or Out-of-Warranty: If after review, it is determined that that the problem or damage does not fall within this Warranty (or falls within the Exclusions), you will have the option to receive a custom quote from Mamava for the repair and/or replacement of the effected product or component, which you may accept at your sole expense.
Exclusions from Warranty Coverage: This warranty does not apply to product defects, damage, failure, or loss caused by:
Normal wear and tear.
Failures to apply, install (for buyers), reconfigure, maintain, or use products according to published Mamava or manufacturer instructions and guidelines.
Abuse, misuse, or accident (including, without limitation, use of product in unsuitable environments or conditions).
Alteration or modification of the product.
The substitution of any unauthorized non-Mamava components for use in the place of Mamava components in an integrated product solution, including but not limited to worksurfaces, panels, electrical components, fans, lights, brackets, shelves, and other integral components.
Warranty Does Not Cover:
Products considered by Mamava to be consumables; (e.g., batteries).
Software accompanying or embedded in the Products.
Variations occurring in surface materials (e.g., colorfastness (except paint), matching grains, textures and colors across dissimilar substrates and lots). This exclusion covers intentional and natural variations that include, but are not limited to: character marks, grain pattern, color and natural color aging.
Other manufacturers’ products (Mamava shall pass along any warranty it receives with respect to other manufacturers’ branded products).
For purchased equipment, service/labor associated with any components covered under warranty is not included. (For leased equipment, service/labor is included.)
For the purposes of this warranty:
A product “defect” means an inadequacy in the materials or workmanship of the product that (i) existed at the time when you received the product from Mamava or a Mamava Authorized Reseller and (ii) causes a failure of the product to perform under ordinary use in accordance with the materials and documentation accompanying the product.
“Ordinary use” means use of the product (i) in conformance with all applicable local, state or federal laws, codes and regulations (including without limitation building and/or electrical codes) and (ii) in accordance with manufacturer recommendations and/or instructions in the provided materials and documentation.
A “Mamava Authorized Reseller” means any dealer that (i) is duly authorized by Mamava to sell the product, (ii) is legally permitted to conduct business in the jurisdiction where the product is sold or leased, and (iii) sells or leases the product new and in its original packaging.
How to Make a Warranty Claim: To make a Warranty claim please contact Mamava’s Customer Service via email at [email protected]. When submitting your claim, please provide the following information to support our service team with diagnosis:
Your pod (or affected product) serial number
A detailed description of the issue or defect
Any supporting documentation, photographs, or videos that will assist with diagnosis
Promptly providing this information will enable Mamava to evaluate your claim efficiently and determine the appropriate remedy in accordance with the terms of this Limited Warranty. Mamava reserves the right to request additional information regarding the defective product or component prior to providing any repair, replacement, refund, or credit.
Disclaimer of Warranties. EXCEPT FOR THE EXPRESS WARRANTY, MAMAVA MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE EQUIPMENT. MAMAVA FURTHER DISCLAIMS ANY LIABILITY WHATSOEVER FOR LOSS, DAMAGE, OR INJURY TO END USER OR THIRD PARTIES AS A RESULT OF ANY DEFECTS, LATENT OR OTHERWISE, IN THE EQUIPMENT. AS TO MAMAVA, END USER OBTAINS THE EQUIPMENT “AS IS”.
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